My entire experience was wonderful. Our point person, Nathan, kept us in the loop with updates, the loaner car was great, except it was gas powered and I would have preferred an electric, since I have a Bolt. The reason I didn't give full stars - The battery on my Bolt was not fully charged when I picked it up. Fortunately, I don't live too far from the dealership. That could have been a real problem since the closest public charger is over 25 miles from the dealership! I would suggest the dealership considers getting at least a level 2 charger on their lot.